Chico's Off The Rack Return Policy
- All merchandise returns and exchanges may be accepted (excluding "final sale" or "as-is" items, gift cards [except where required by law] and gift boxes) within 60 days of the date of purchase.
- Returned merchandise must be in its original condition, with original tickets attached, unworn and unwashed, or merchandise must be defective
- Final Sale - Merchandise marked final sale is sold "as is" and may not be returned or exchanged
- We reserve the right to refuse or limit returns or exchanges for any reason
- Chico's Off The Rack and Outlet purchases cannot be returned to a Chico’s boutique. Chico’s boutique purchases cannot be returned to Chico's Off The Rack or Outlet stores
Please allow up to 2 weeks for processing your return.
Click Here To Review Our Full Return Policy
All merchandise returns and exchanges may be accepted (excluding "final sale" or "as-is" items, gift cards [except where required by law] and gift boxes) within 60 days of the date of purchase. Merchandise must be in its original condition with original tickets attached and all packaging, unworn, unwashed, or be defective. Reimbursement for returns without an exchange take up to 2 weeks for refund/credit. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required solely for the purpose of preventing fraud. We reserve the right to refuse or limit returns or exchanges for any reason. In the event we elect to honor a refund or exchange without proof of purchase, we will exchange merchandise or issue a merchandise credit based on the lowest historical selling price for the returned merchandise when factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied. You will be limited to $250 in non-receipted returns within a 90 day period (excluding defective merchandise). Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If you used multiple forms of payment, refunds will be applied in the following order (as applicable): (i) merchandise cards/gift cards; (ii) credit cards; (iii) check; (iv) cash. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Swimwear, watches, intimates and hosiery may be returned when unworn and in original packaging or with original ticketing attached and sanitary shields (if any) attached; we do not accept returns for soiled or washed merchandise. In the event that we elect to honor a refund without original ticketing, the refund will be issued in the form of a merchandise card. Merchandise purchased in an outlet store, in a Chico’s Off the Rack store or on an outlet website may only be returned in such locations. Merchandise purchased in a full-priced store or on a full-priced website may only be returned in such locations. Purchases must be returned in the country of original purchase. Product purchased online via BorderFree may only be returned online. Shipping and handling charges on your purchase, if any, are non-refundable. Merchandise purchased in airport or cruise locations may only be returned at the original location; such locations cannot accept merchandise returns from our other stores or websites.
Telephone and on-line purchases
U.S. Customers:
If you prefer to return or to exchange your purchase in one of our stores, our sales associates will be happy to help you with your return or exchange at any of our U.S. Chico’s Outlet or Chico’s Off The Rack stores.
Click here to find the store nearest you.
Make a Return by Mail
If you prefer to send your return by mail, visit our Returns Portal where you can download and print a prepaid return shipping label. Please note that when we receive your return, we'll deduct $7.00 USD from your refund for handling fees. If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery.
Please ship returns to:
Chico’s Off The Rack Returns Department
815 Progress Drive
Winder GA 30680
USA
Need a different size or color?
If you need to exchange an item for a different SIZE or COLOR within 60 days of your original purchase, simply circle the item(s) on your packing slip that you wish to exchange and indicate the size/color you prefer. Merchandise sent to us for exchange must be unworn and unwashed or defective. Your new merchandise will be shipped out as soon as the return is received. Or, if you prefer to have your items shipped prior to the return arriving in the warehouse, you may call 1.855.300.7580 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.
Prefer a different item?
If you wish to exchange an item for a different item within 60 days of your original purchase, you may call 1.855.300.7580 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.
Returned Check Policy
A service charge of $25 or the maximum permitted by law will be assessed for NSF checks. The amount of the check and service charge may be collected via electronic debit or bank draft drawn from your account.
Final Sale
Merchandise marked final sale or Special Savings is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment. Merchandise prices ending in .98 indicate final sale or Special Savings items.
Price Adjustment Policy
We will adjust the price of an item on a one-time basis if the price decreases within 14 days of original purchase and if you present your original receipt in-store for an in-store purchase. Price adjustments will be made in the original form of payment. Online or catalog purchases are not eligible for price adjustment in our stores; additional exceptions apply.
International Customers
At this time, orders placed via ChicosOffTheRack.com or by telephone cannot be shipped outside of the U.S.
No Resale
Merchandise sold in Chico’s Outlet stores, Chico’s Off the Rack stores or online at ChicosOffTheRack.com is not intended for commercial resale or export. We reserve the right to cancel any transactions, which, in our sole discretion, we determine may have been purchased for resale or export and to stop doing business with, and pursue all legal remedies available against, any customers suspected of such activities.
South Carolina Residents
If you are 85 years and older, you are entitled to a 1% state sales tax reduction on any items purchased for your personal use. You must ask for this reduction and present proof of your age at the cash register.
Colorado Residents
Effective July 1, 2022, Colorado imposes a $0.27 retail delivery fee on all customers with orders that are mailed, shipped or otherwise delivered to a Colorado address. Chico's Off The Rack collects and remits the CO Retail Delivery Fee on your behalf. The CO Retail Delivery Fee applies to all orders that are shipped to a Colorado address, including in-store orders that are shipped to Colorado. For online orders, the CO Retail Delivery Fee will appear on your receipt as a separate line item from taxes and shipping fees (if any). For in-store orders, the CO Retail Delivery Fee will be included in the Taxes line item. Note: The Colorado Retail Delivery Fee amount is subject to change; it is non-refundable and due and owing even if you qualify for free shipping. Chico's Off The Rack is unable to waive the CO Retail Delivery Fee for any reason.
Terms of Sale
All sales are subject to our Terms of Use and Privacy Policy posted at Terms & Conditions and Privacy Policy as well as the terms and conditions of this Return Policy, which together constitute a binding contract. Merchandise is not intended for commercial resale or export; engaging in such activities will be deemed a breach of] contract. Merchandise marked "final sale” is sold "as is” and may not be returned or exchanged and is not eligible for price adjustment.
Change to Policies
We may change any of the above policies or practices at any time.
Binding Agreement
BY PROCEEDING WITH ANY TRANSACTION ON THIS WEBSITE, IN ANY OF OUR STORE LOCATIONS OR VIA TELEPHONE, YOU ARE AGREEING TO BE BOUND BY THESE POLICIES IN THEIR ENTIRETY.
