Returns - Chico's Off The Rack - Chico's Outlet

Returns

CHICO’S OFF THE RACK RETURN POLICY

Merchandise returns and exchanges will be accepted (excluding “final sale” or “as-is” items, gift cards (except where required by law) and gift boxes) within 60 days of the date of purchase. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required; in the event we collect information from your ID, it is solely for the purpose of preventing return abuse. In the event we elect to honor a refund or exchange without proof of purchase, we will exchange merchandise or issue a merchandise credit based on the lowest historical selling price for the returned merchandise when factoring in all promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied. You will be limited to $250 in non-receipted returns within a 90 day period (this does not include defective merchandise). Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If you used multiple forms of payment, refunds will be applied in the following order (as applicable): (i) credit cards; (ii) merchandise return cards, gift cards or check; (iii) cash. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Swimwear, watches, intimates and hosiery may be returned when unworn and in original packaging or with original ticketing attached and sanitary shields (if any) attached; we do not accept returns for soiled or washed merchandise. In the event that we elect to honor a refund without original ticketing, the refund will be issued in the form of a merchandise card. Chico’s Off the Rack merchandise may only be returned to ChicosOffTheRack.com or in participating Chico’s Off The Rack stores or Chico’s Outlets located in the country of original purchase. Shipping and handling charges on your purchase, if any, are non-refundable. Merchandise purchased in airport or cruise locations may only be returned at the original location; such locations cannot accept merchandise returns from our other stores or websites.

TELEPHONE AND ON-LINE PURCHASES

U.S. Customers:

Paypal Orders

Merchandise purchased via PayPal may not be returned in stores but must be returned via mail using the return shipping label provided. If you do not have your shipping label, please contact Customer Service.

Bring It to a Store

If you prefer to return or to exchange your purchase in one of our stores, our sales associates will be happy to help you with your return or exchange at any of our U.S. Chico’s Outlet or Chico’s Off The Rack stores.

Click here to find the store nearest you.

Make a Return by Mail

If you prefer to send your return by mail, please affix the Prepaid Return Shipping Label that we provided, along with your invoice, to the box and drop off your package in the U.S. mail. Please note that when we receive your return, we'll deduct $7.00 USD from your refund for shipping and handling fees. If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery.

Please ship returns to:

Chico’s Off The Rack Returns Department
1020 Barrow Industrial Parkway
Winder, GA 30680
USA

NEED A DIFFERENT SIZE OR COLOR?

If you need to exchange an item for a different SIZE or COLOR within 60 days of your original purchase, simply circle the item(s) on your packing slip that you wish to exchange and indicate the size/color you prefer. Merchandise sent to us for exchange must be unworn and unwashed or defective. Your new merchandise will be shipped out as soon as the return is received. Or, if you prefer to have your items shipped prior to the return arriving in the warehouse, you may call 1.855.300.7580 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.

PREFER A DIFFERENT ITEM?

If you wish to exchange an item for a different item within 60 days of your original purchase, you may call 1.855.300.7580 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.

RETURNED CHECK POLICY

A service charge of $25 or the maximum permitted by law will be assessed for returned checks. The amount of the check and service charge may be collected via electronic debit or bank draft drawn from your account.

FINAL SALE

Merchandise marked final sale or Special Savings is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment. Merchandise prices ending in .98 indicate final sale or Special Savings items.

PRICE ADJUSTMENT POLICY

Online or catalog purchases are not eligible for price adjustments. We will adjust the price of an item on a one-time basis if the price decreases within 14 days of original purchase and if you present your original receipt in-store for an in-store purchase; exceptions apply.

INTERNATIONAL CUSTOMERS

At this time, orders placed via ChicosOffTheRack.com or by telephone cannot be shipped outside of the U.S.

NO RESALE

Merchandise sold in Chico’s Outlet stores, Chico’s Off the Rack stores or online at ChicosOffTheRack.com is not intended for commercial resale or export. We reserve the right to cancel any transactions, which, in our sole discretion, we determine may have been purchased for resale or export and to stop doing business with, and pursue all legal remedies available against, any customers suspected of such activities.

SOUTH CAROLINA RESIDENTS

If you are 85 years and older, you are entitled to a 1% state sales tax reduction on any items purchased for your personal use. You must ask for this reduction and present proof of your age at the cash register.

TERMS OF SALE

All sales are subject to our Terms of Use and Privacy Policy posted at Terms & Conditions and Privacy Policy .

CHANGE TO POLICIES

We may change any of the above policies or practices at any time.

BINDING AGREEMENT

BY PROCEEDING WITH ANY TRANSACTION ON THIS WEBSITE, IN ANY OF OUR STORE LOCATIONS OR VIA TELEPHONE, YOU ARE AGREEING TO BE BOUND BY THESE POLICIES IN THEIR ENTIRETY.

QUESTIONS?

Please don't hesitate to contact us with any questions. We're just a phone call or email away. Phone: 1. 855.300.7580. Email: customerservice@chicosofftherack.com.

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